Your privacy matters.

1. Who is responsible for your information

ORANIUS is a brand of Exulta Group Holding AB. For the personal data described in this policy, Exulta Group Holding AB acts as the data controller unless another party is identified as responsible for a specific service.

Questions about privacy or personal data may be sent to support@oranius.com.

2. Information we collect

The information collected depends on how you use the ORANIUS website and services.

Information you provide

• Contact details, such as your name and email address.
• Messages and information you include when contacting ORANIUS.
• Newsletter subscription information.
• Order, billing and transaction information when purchasing a product.
• Any other information you choose to provide.

Information collected automatically

• Basic technical information, such as browser type, device type, IP address and operating system.
• Website usage information, such as pages visited, approximate visit times and referring pages.
• Cookie or similar technology data, where such technologies are used.

3. How we use your information

Personal information may be used to:

• Respond to questions and provide customer support.
• Process purchases, payments, downloads and related communications.
• Send newsletters or updates where you have subscribed.
• Operate, maintain, secure and improve the website and services.
• Prevent misuse, fraud, technical problems or security incidents.
• Meet legal, accounting and regulatory obligations.
• Establish, exercise or defend legal claims where necessary.

ORANIUS does not sell your personal information.

4. Legal bases for processing

Where the General Data Protection Regulation applies, personal data is processed under one or more of the following legal bases:

• Contract: processing needed to provide a product or service you requested.
• Consent: for example, where you choose to receive a newsletter or accept optional cookies.
• Legitimate interests: such as operating, protecting and improving the website, provided those interests do not override your rights.
• Legal obligation: where information must be processed or retained under applicable law.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. Cookies and analytics

ORANIUS may use essential cookies or similar technologies required for website functionality, security and user preferences. Optional analytics or marketing technologies will be used only where permitted by applicable law and, where required, after consent.

If optional cookies are introduced, visitors will be given appropriate information and controls through a cookie notice or consent tool.

6. Service providers and third parties

ORANIUS may use trusted service providers to operate parts of the business. Depending on the services activated, these may include providers for:

• Website hosting and technical infrastructure.
• Payment processing and order fulfilment.
• Email delivery and newsletter management.
• Website analytics, security and fraud prevention.
• Professional accounting, legal or administrative support.

These providers may process information only as necessary to provide their services, subject to their contractual and legal obligations. Payment card information is generally handled directly by the payment provider and is not stored by ORANIUS unless explicitly stated.

7. International data transfers

Some service providers may process data outside Sweden or the European Economic Area. Where this occurs, ORANIUS will use an available lawful transfer mechanism and appropriate safeguards, such as an adequacy decision or approved standard contractual clauses, where required.

8. How long we keep information

Personal data is kept only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, security and dispute-resolution requirements.

• Support correspondence is retained only as long as needed to manage the enquiry and related follow-up.
• Newsletter information is retained until you unsubscribe or the subscription is otherwise removed.
• Transaction and accounting records may be retained for the period required by applicable law.
• Technical logs may be retained for a limited period for security and operational purposes.

9. Data security

ORANIUS uses reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

No method of transmission or storage is completely secure. For that reason, absolute security cannot be guaranteed, but suspected incidents will be assessed and handled in accordance with applicable obligations.

10. Your privacy rights

Depending on the circumstances and applicable law, you may have the right to:

• Request access to personal data held about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal data where applicable.
• Request restriction of certain processing.
• Object to processing based on legitimate interests.
• Receive certain data in a portable format.
• Withdraw consent at any time.
• Complain to a competent data protection authority.

In Sweden, the supervisory authority is Integritetsskyddsmyndigheten (IMY). ORANIUS encourages you to contact us first so we can try to resolve your concern.

To exercise a privacy right, email support@oranius.com. We may need to verify your identity before completing a request.

11. Children's privacy

ORANIUS services are not intentionally directed to young children, and ORANIUS does not knowingly collect personal information from children without an appropriate legal basis or required parental authorisation.

If you believe a child has provided personal information improperly, contact us so the situation can be reviewed.

12. Changes to this Privacy Policy

This policy may be updated when ORANIUS services, legal requirements or data practices change. The revised version will be published on this page and the “Last updated” date will be changed.

Material changes may also be communicated through the website or another appropriate channel.

13. Contact us

For privacy questions, requests or concerns, contact:

ORANIUS / Exulta Group Holding AB
Email: support@oranius.com